HELP
Frequently Asked Questions about the platform's operation
This platform is a uniform purchasing platform for all parents/guardians of participating schools/colleges.
Register on the registration page here: https://colegios.marcademercado.com/registar/
On the page, choose the School/College you are associated with. After registration, you are redirected to the Store with exclusive products for your School/College.
All products have stock availability. Select the products, sizes, and quantities to order. Click on the shopping cart to proceed to checkout and complete your order. Fill in the delivery and billing details, choose the payment method, and finalize your order. You will receive information about your order via email.
All completed orders receive a notification of order completion. Typically, after placing an order, you will receive your order within 2 to 5 business days (for deliveries to the Parent/Guardian’s address). If you have any questions, send us a message through our contact form with your order number.
On our platform, we have the following payment methods: Multibanco, MbWay, and Bank Transfer. For your convenience and security, GenericProductName has partnered with leading companies in their field. Automatic payments are processed by IFTHENPAY, a payment entity regulated by the Bank of Portugal. You can learn more about our partner on their institutional website. The payments we offer through IFTHENPAY are Multibanco and MYBAY.
Orders placed without payment made within 5 days will be automatically canceled. In case of need to resume the order, it will not be possible.
Returns are not accepted. Exchanges are accepted for product defects or size issues within a 15-day period. These should be made through the Contact Form